Customer Relations Playbook

DRESS CODE Looking the part plays a significant role in being a leader. Our appearance helps us maintain a level of professionalism. Professionalism in appearance helps our Prospects, Buyers, and Homeowners easily identify any Century associate. What does professionalism at Century look like? A consistent Century branded dress code that is clean and free of stains, holes, frays, etc. Customer Relations Managers are required to wear the following every day on the jobsite: • Company branded shirt • Company branded name tag with company logo • Jeans or Khakis (no leggings) • Company branded vest or jacket (when necessary)

6 | Customer Relations Manager | CUSTOMER RELATIONS PLAYBOOK