Customer Relations Playbook

Q & A

• Who are your “Customers”?

• Why is The Homeowner Experience so important at Century?

• What can you personally do to improve each Buyer/Homeowner’s experience?

SUGGESTED ASSIGNMENTS

• When you arrive at your jobsite tomorrow, do so with fresh eyes. See it as a new Buyer would see it. Are directional signs straight, clean, and accurate? Does the entrance appear professional? Do the model homes look like one you would wish to live in? How about homes under construction? Is the jobsite clean and clear of debris? Are your Trade Partners/Suppliers wearing their hard hats, tied off and cleaning up after themselves? Recall the impression each of these may have on a Buyer and if there are corrections that can and should be made, make them!

CUSTOMER RELATIONS PLAYBOOK | Customer Satisfaction | 17