Customer Relations Playbook

Best Practice: Like the NBO, though Customer Relations is not responsible for this step, it is a great idea to stop by once again. Say hello, reinforce the team connection by letting them know they are in great hands with their Construction Manager.

What are ways you can provide an exceptional experience at the PDO? Cite examples you intend to employ: 1.

2. 3. 4. 5.

LEARNING IN ACTION Shadow two PDOs with a Construction Manager Date _______________ Date _______________

Share takeaways with your mentor/manager Satisfactorily explain the purpose of the PDO Manager Signature__________________ Date _______________

CUSTOMER RELATIONS PLAYBOOK | The Century Experience | 23