Customer Relations Playbook

MOLD NOTIFICATION PROTOCOL Properly identifying mold, understanding the conditions for mold growth, along with knowing Century’s notification process is vital. • All Century field associates will receive mold training. • Any time mold is identified, the following form must be completed, which will alert National Operations: - https://www.centurytoolbox.com/esc - It is critical this form is filled out, regardless how small the exposure is, as certain percentages of the population are sensitive to mold.

CUSTOMER RELATIONS PLAYBOOK | Customer Relations Process | 47