Customer Relations Playbook

PLAYBOOK OVERVIEW

INTRODUCTION The Customer Relations Playbook outlines how we take care of our Buyers and Homeowners at Century. Whether your title is Customer Relations Coordinator, Customer Relations Specialist, Customer Relations Manager, Senior Customer Relations Manager, Area Customer Relations Manager, Director of Customer Relations, or Vice President of Customer Relations, this Playbook serves as the best resource for all things related to your department and role. Throughout the Playbook, we will use the title of Customer Relations Manager for ease of explanation. Understanding and putting this information into practice offers you the greatest chance for success in your role at Century.

CUSTOMER RELATIONS PLAYBOOK | Playbook Overview | 3