Homeowner Maintenance Manual

C E N T U R Y C OMM U N I T I E S H OM E OWN E R M A N UA L

TIP: Be sure to activate specific manufacturer’s warranties by either completing the warranty information online or completing and mailing any registration cards included with their materials. This is critical so that in the event of a recall, the company can contact you and provide the needed correction.

EMERGENCY SERVICE If you are faced with a FIRE OR LIFE-THREATENING EMERGENCY, CALL 911 IMMEDIATELY! In the event of an emergency situation, it is very important to take immediate action to minimize the impact of the situation and contact

the appropriate personnel as quickly as possible. Begin by inspecting items from your checklist. Troubleshooting tips appear in this manual for several of your home’s components. Please refer to the individual categories to review these hints found at the end of the corresponding sections. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a trade technician arrives. If your review of the troubleshooting tips fails to solve the problem, please visit www.CenturyCommunities.com and complete a warranty request. For emergencies that occur after hours, on weekends or holidays, consult your Customer Relations Manager on the best way to get assistance from the responsible trade. WARRANTY REQUESTS Submitting a Warranty Request When you have a warranty request, please visit www.centurycommunities.com/ homeowners/customer-service and complete a warranty request form. NOTE: Emergency reports are the only service requests we accept by phone. When we receive a warranty service request, we will contact you for an inspection appointment if you are within the warranty period. Warranty inspection appointments are available Monday through Friday, 8:00 am to 4:00 pm. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action. Generally, reported items fall into these categories: • Home Maintenance Item If the item is home maintenance, we will review the maintenance steps with you and offer any additional informational we can.

Go to Section Start Go to Index Go to Table of Contents

PA G E 2 . 2

C E N T U R Y C OMM U N I T I E S