Construction Playbook

LEARNING IN ACTION Shadow two NBOs with a Construction Manager Date _______________ Date _______________

Share takeaways with your mentor/manager Satisfactorily explain the purpose of the NBO Manager Signature__________________ Date _______________

PRE-DRYWALL ORIENTATION (PDO) – CCS Only For dirt sales only. (Spec homes, skip to QA section.) Purpose & Overview

The window for scheduling the Pre-Drywall Orientation (PDO) is scheduled between mechanical install and drywall install. Ideally, the Buyer will have an opportunity to walk their future home to see where plumbing lines run, see nail plates of the framing to provide added protection, etc. When done well, the PDO truly tends to set the “hook,” where the Buyer becomes emotionally attached to the home being built for them. Participants 1. Lead – Construction Manager 2. Buyer(s) 3. Community Sales Manager 4. Customer Relations Manager (recommend) Time Required The PDO will generally take between 60-90 minutes. Best Practice Options • FaceTime/Video Chat – if an in-person meeting is not possible, use your smart phone to show the Buyer what the home looks like before drywall installation. • Meet the Buyer on the jobsite. This is a wonderful opportunity to showcase the quality behind the walls. One example of how we could truly delight a Buyer is asking them where they intend to hang their flat screen TV and allow them to take a picture of the framing, so they have an idea of the support behind the drywall in order to secure the TV bracket.

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