Construction Playbook

QA Follow-up Once the list is compiled, complete the following steps: 1. The Construction Manager will contact Trades using BuildPro/SupplyPro, and call Trade Partner/ Supplier directly. 2. Walk the home on a daily basis to ensure work is being completed on identified items prior to the PCO. 3. Schedule the re-clean of the home right before the PCO walkthrough (division specific). Conclusion Think back to when you last purchased a car. Was there tape on the dashboard? Was it dirty? Were there visible items missing? Likely no. Your car was clean, shiny and had that great new car smell. It was 100% complete because someone else already completed a thorough inspection for you. Similarly, we conduct a thorough inspection of each Century home. We have given it our stamp of approval and deemed it ready to present to our Buyers. Get this step right and you are well on your way to the PCO day of celebration and creating a positive experience for your soon-to-be Homeowner. Best Practice: Consider calling the Buyer a few days out … “Hi, Mr. Watts. I know our orientation walk is a few days out, and I wanted to let you know your home looks fantastic. Your Construction Manager and I noted a few things that need attention, and we will have those items correctly before we see each other on the 10th.” Positive engagements like this will put the Buyer’s minds at ease, knowing that you and the team are proactively working on any items that need attention.

LEARNING IN ACTION Shadow two QAs Date _______________ Date _______________

Share takeaways with your mentor/manager Satisfactorily explain the purpose of the QA Manager Signature__________________ Date _______________

CONSTRUCTION PLAYBOOK | The Century Experience | 59