Construction Playbook

Q & A

• The Buyer wants to bring a Home Inspector on their PCO. How do I handle this request?

• As much as the house was 100% complete for the PCO, and we have done the NBO and PDO steps, the Buyer is very picky. How do I still make it a celebration?

SUGGESTED ASSIGNMENTS

• Consider shadowing someone in your division team who executes the The Century Experience steps very well. Take notes on what you might incorporate into your orientations to enhance the Homeowners’ experience.

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