Construction Playbook

Best Practice: When you conduct a PDO, make it memorable. If your Buyer is a first responder or nurse, consider writing notes of thanks on the lumber from both you and the Trades. Are they a Veteran? Insert a flag or write notes of gratitude on the framing. Do the Buyer(s) have kids? Allow the kids to place “time capsules” in the wall cavities in their bedrooms. It does not cost a lot of money to leave a lasting impression.

What are ways you can provide an exceptional experience at the PDO? Cite examples you intend to employ: 1.

2. 3. 4. 5.

LEARNING IN ACTION Shadow two PDOs with a Construction Manager Date _______________ Date _______________

Share takeaways with your mentor/manager Satisfactorily explain the purpose of the PDO Manager Signature__________________ Date _______________

CONSTRUCTION PLAYBOOK | The Century Experience | 55