Construction Playbook

QUALITY ASSURANCE (QA) Purpose & Overview

The Quality Assurance (QA) is a mandatory step in the The Century Experience that falls between the PDO and the Pre-Closing Orientation. Though never advertised externally to our Buyers, the QA plays a critical role to ensure our homes are built to our quality standards, all parts and pieces are installed and functioning properly and, most importantly, the home is 100% complete and clean for the PCO. Depending on how your division/community is staffed, QAs can be performed by an Area Construction Manager, Construction Manager, or Customer Relations Manager. If at all possible, avoid having the Construction Manager perform the QA, as Construction Managers often get “snow-blind” to their day-to-day work. Participants 1. Lead – Area Construction Manager (preferred) or Construction Manager 2. Buyer(s) 3. Community Sales Manager 4. Customer Relations Manager (if applicable, not all communities have dedicated CR staffing) Time Required The QA should generally take about 1 hour to perform, depending on the size of the home and the readiness of the home. A clean and complete home will take less time than a home that is not complete, nor clean. BuildPro A blank QA form can found in BuildPro and will be performed by the Customer Relations Manager, Construction Manager, or Area Construction Manager. Scheduling 30 days prior to the COE, a designated Century associate will send a 30-day letter to the Buyer, including the anticipated PCO date. This gives enough time to complete any items found on the QA and to re-clean the home before to the PCO.

56 | The Century Experience | CONSTRUCTION PLAYBOOK