Construction Playbook

Best Practice: Once scheduled, let your teammates know by sending a calendar invite. Additionally, it is a best practice to send the invite to your Escrow Coordinator as well, so they are kept in the loop.

Preparation Ensure all QA items are complete, and the home has been re-cleaned after subsequent work was done. When is a home ready for PCO? Vacuum lines are visible in the carpet, the home is properly dusted and completely clean, and your Trade Partners/Suppliers have been alerted to stay off the property. Walk the entire home one last time to double check it is ready to show. • Turn on all the lights. • Compile all appliance, HVAC and any other applicable warranty material in one drawer in the kitchen. • Ensure the home temperature is appropriate for the season. • Have extra booties available for your Buyer(s) should they wish to use them. Do not think of the PCO as business as usual. This is a time to celebrate and educate. At Century, we aim for a higher standard. Most Buyer(s) expect during this step, they are responsible for catching what may be wrong. However, when the NBO and/or PDO steps are performed exceptionally well, the Buyer(s) now have the expectation our team is in control of the construction process, and we have their best interests at heart. Orientation Make the orientation more about the review of functionality of the home rather than an inspection. Compliment the Buyer(s) on their option selections (if applicable) and the floor plan. Talk up the standard features and why they matter. Show the functionality of the home, especially if this is a first time Buyer(s). Tell them about how great the neighborhood is, local restaurants you like, etc. If their neighbors are great, consider saying something positive about the families moving into the neighborhood. This information will be valuable to them. Day of Orientation Importance of Proper Execution

CONSTRUCTION PLAYBOOK | The Century Experience | 61