Construction Playbook

Items to be Addressed If there are items, schedule a sign-off time with the Buyer(s), typically on COE day, right before key release (where applicable). Have the Buyer(s) sign the PCO Form acknowledging the discussed items. “Mr. & Mrs. Smith, again congratulations on your new home! I’ll work with our Trade Partners/ Suppliers to ensure these items are completed prior to closing on your home. We will meet here at your home Wednesday at 4pm to sign-off these items prior to picking up your keys. See you then!” Either the Construction Manager or Customer Relations Manager will orchestrate repairs. In some cases, the Construction Manager is more efficient. In other cases, and if applicable, the Customer Relations Manager is adept at coordinating final repairs. Either way, remember, it is a team effort! The home must be re-cleaned before the sign-off and key-turnover. Once the re-clean is complete, meet the Buyer(s) at the home and review all stated items with them. If complete to their satisfaction, have the Buyer(s) sign the digital PCO Sign Off Form agreeing there are no issues that would prevent a COE. By having the Buyer(s) sign the digital PCO Signoff Form, they are acknowledging the following: • Accept the Home as 100% Complete

• Understand/agree there are no additional items to complete outside of what is in writing. • Understand how the warranty process works and have access to the Homeowner Portal

Ensure the PCO form is successfully saved in BuildPro within the document section for the respective lot.

64 | The Century Experience | CONSTRUCTION PLAYBOOK