Construction Playbook

PCO SIGNOFF Should there be any item(s) left to be completed after COE, they must be documented in the PCO Signoff form and acknowledged by the Buyer. Once all items have been completed, return to the home and obtain final signatures and acknowledgments the home is now 100% complete.

IMPORTANT! It is Century policy the PCO form must be signed off by the Buyer(s). It is also a policy a home cannot close with open items without approval from division leadership (Division President, Vice President, or Division Manager).

Conclusion Once all signatures have been obtained and the home delivered 100% complete, we want to make sure the Buyer understands the Post Close Process and how to submit any warranty claims via the Homeowner Portal. Do not set the expectation they need to be looking for anything in the home. Keep it casual. “Though we have done a thorough inspection on your home, we have never lived in it. As you get settled in, if something catches your eye, you can go to www.centurycommunities. com, go to your Homeowner Portal, and submit a service request. If you have not registered for your portal, the registration steps are simple. By doing so, you can see the history of all your requests and the status of each one.”

CONSTRUCTION PLAYBOOK | The Century Experience | 65