National Warranty manual

S E C T I O N 2 — C O N S T R U C T I O N O F YO U R H OM E

2 construction of your home

QUAL ITY STANDARDS The construction of a new home differs from other manufactured products and goods in several ways. As a consumer, you typically don’t have the opportunity to watch as the products you purchase are developed and finished. Our success in personalizing your home, however, depends on effective and timely communication of your choices.

Century Communities will build your new home to the quality standards as demonstrated in our model homes and the standards of the industry. However, each new home is crafted by hand and thus is a unique product. There are over 7,800 components in a home. As careful as we try to be, we are still dealing with many different materials, manufacturers and contractors. On occasion, there may be issues that arise during the construction of your home. We have internal procedures for inspecting our homes to ensure that the level of quality meets our requirements. In addition, the county, city or an engineer conducts a number of inspections at different stages of construction. Your home must pass each inspection before construction continues.

Questions or Concerns Because of the time required for construction, you will have many opportunities to view your home as it is built, ask questions and discuss details through your Sales Manager and Construction Manager. We understand and appreciate your interest and attachment to the new home we are building for you, and your input is welcome. However, to avoid misunderstandings, or compounding errors, we ask that you first check your sales contract to review what you ordered and the specifications for construction of your home. If you still believe there is an error, please remember: • Especially during the early stages, items can look wrong to you but meet the specifications when finished. • Construction processes are designed to have specific and identified steps. Some steps take longer to complete than others and often it may appear that work is not being done but in actuality it is. In the early stages, inclement weather can also affect the construction process and some stages may take longer to complete.


PA G E 2 . 1

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