National Warranty manual

3. Homeowner’s Responsibilities108
4. Coverage Exclusions and Limitations109
5. Requesting a Home Repair112
6. Resolving Disputes114
7. Attached Homes117
8. General Information117
PART 1: APPLIANCES - CONSUMER PRODUCTS121
PART 2: COUNTERTOPS, VANITIES, CABINETS AND MIRRORS121
A. Laminated and solid surface counter and vanity tops121
Gaps in seams should not exceed 1/16th of an inch. Counter and vanity tops should not deviate from level by more than 3/8th of an inch over a 10-foot length. Laminated surfaces should adhere to the base material. Counter and vanity tops that do not me...121
Damage not caused by Century Communities is not covered under the Century Communities’ Warranty.121
D. Cabinet units not level or not aligned122
E. Cabinet or vanity surface cracked122
F. Variations in cabinet or vanity finish122
G. Gap between cabinet or vanity and ceilings or walls122
H. Cabinet or vanity door or drawer is warped122
I. Cabinet or vanity doors are not aligned122
J. Cabinet or vanity drawer sticks or binds123
K. Cabinet or vanity door will not stay open or closed123
L. Mirrors123
PART 3: DECKS123
PART 4: DOORS123
A. Bi-fold and pocket doors123
B. Sliding glass doors and screens123
C. Door is warped124
D. Door panel split124
E. Door sticks or does not open or close properly124
F. Storm Doors124
 TIP: In homes where storm doors have been installed, they should be removed during spring and summer to prevent excess heat from being trapped between the storm door and the exterior door. Vented storm doors are recommended for doors that face direc...124
H. Garage door openers124
PART 5: DRIVEWAYS, PATIOS, SIDEWALKS, STEPS AND GARAGE FLOORS125
A. Walkway, patio, step, stoop or driveway separated from the house125
B. Water collects on concrete driveway, patio, sidewalk, step or stoop125
C. Concrete driveway, garage floor, patio, sidewalk, step or stoop is cracked125
E. Concrete finish has deteriorated125
F. Asphalt driveways125
G. Pavers126
PART 6: DRYWALL, PAINT AND TRIM126
A. Imperfections in drywall finish126
C. Paint does not cover drywall or surface trim completely126
D. Wallpaper has peeled or bubbled126
E. Wallpaper pattern is not aligned126
F. Trim is not flush to drywall or at joints127
G. Trim is cracked or split127
H. Trim surface shows nail holes, hammer marks or other imperfections127
I. Repair work performed by Century Communities127
PART 7: ELECTRICAL SYSTEMS127
A. Smoke detectors127
 TIP: Most smoke detectors are powered by the home’s electrical system and include a battery back-up, so protection is not lost during an electrical outage. Homeowners should regularly test smoke detectors and replace batteries as recommended.127
C. Ceiling fans128
E. Circuit breaker trips128
F. Switch, outlet, doorbell or light fixture does not work128
G. Wiring does not carry specified load128
PART 8: EXTERIOR SIDING AND TRIM128
A. Vinyl siding128
B. Cement board siding129
C. Masonry129
D. Stucco and synthetic stone siding129
E. Wood siding129
F. Trim board is split, twisted, bowed or cupped129
PART 9: FIREPLACE AND CHIMNEY130
A. Fireplace does not draw properly – smoke in living area130
C. Fireplace collects water130
D. Draft from fireplace or chimney130
E. Artificial log gas fireplaces130
PART 10: FLOOR COVERINGS131
A. Vinyl floor covering has separated from subfloor131
B. Vinyl floor covering has gaps at seams131
C. Vinyl flooring shows ridges or depressions131
D. Vinyl or resilient tile patterns are misaligned131
E. Vinyl or resilient tile faded, stained or discolored131
 TIP: Heavy objects, such as appliances, should not be dragged or slid across vinyl or resilient tile surfaces as they may cause damage to the flooring. Damage to floor coverings caused by such actions is not covered under the Century Communities’ Wa...131
G. Carpet is faded or discolored131
I. Hardwood finish132
 TIP: Homeowners should only use cleaning products recommended by the manufacturer. To prevent damage, homeowners should avoid walking on hardwood floors with spiked heel shoes or sliding furniture and other heavy items over the floor.132
K. Hardwood floor boards have gaps132
L. Tile, brick, marble or stone cracked or loose132
M. Grout or mortar is cracked132
N. Repair work performed by Century Communities133
PART 11: FOUNDATIONS, BASEMENTS, CRAWL SPACES133
A. Non-structural basement or garage floor is cracked133
B. Concrete floor or wall has efflorescence133
C. Concrete floor surface is uneven133
D. Basement wall or floor is damp133
E. Exterior mildew and fungi133
PART 12: FRAMING: FLOOR, STAIR, WALL AND ROOF133
A. Floor or stair tread squeaks133
B. Railing is loose134
C. Wall is out of plumb134
D. Wall is bowed134
E. Roof sheathing134
PART 13: HEATING, VENTILATION AND COOLING SYSTEM134
A. System does not heat or cool sufficiently134
C. Vibration from heating or cooling equipment135
D. Condensate line is clogged135
F. Refrigerant line leaks135
G. Air filters and air return intakes135
PART 14: PLUMBING135
A. Toilet, sink or bath does not drain properly135
B. Insufficient water pressure136
C. Insufficient hot water136
E. Plumbing fixture defects136
F. Bathtub, shower or sink has surface cracks136
G. Shower base flexes or squeaks136
H. Sump pump and pit137
PART 15: POOLS AND SPAS137
PART 16: ROOFS AND GUTTERS137
A. Shingle or tile missing, buckled, punctured or curled137
B. Shingles or tiles have color or shading variations137
C. Roof tile is cracked or broken137
D. Water or ice standing on flat roof138
E. Repair work performed by Century Communities138
F. Gutter or downspout leaks or overflows138
PART 17: SITE DRAINAGE, LANDSCAPING AND RETAINING WALLS138
A. Water does not drain properly from lot138
B. Settling139
C. Landscape retaining walls139
D. Sod, seed, plant or tree dies139
PART 18: WATER LEAKS AND CONDENSATION139
A. Plumbing fixture, supply line or shut-off valve leaks139
B. Condensation139
C. Caulking139
PART 19: WINDOWS AND SKYLIGHTS140
A. Window difficult to operate, will not stay in place or lock140
B. Window grid is not level140
C. Air leaks around windows140
D. Moisture between window panes140
E. Sand or dust infiltration140
F. Storm shutters140
PART 20: WATER WELLS AND SEPTIC SYSTEMS141
A. Septic systems141
B. Water wells141
PART 21: LEAK PROTECTION141
A. Water pipe freezes and bursts141
B. Ice damming141
D. Tub or shower surround or enclosure leaks142
E. Roof Leaks142
F. Wall, window, skylight or door leaks142
G. Basement or crawl space leaks143
H. Appliances and fixtures not installed by Century Communities143
PART 22: STRUCTURAL DEFECT PROTECTION COVERAGE143
A. Chimney has separated from the house143

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