National Warranty manual

C E N T U R Y C OMM U N I T I E S H OM E OWN E R M A N UA L

Generally, reported items fall into these categories: • Home Maintenance Item If the item is home maintenance, we will review the maintenance steps with you and offer any additional informational assistance we can. • Storm Damage or Other Disaster Contact your homeowner’s

insurance agent immediately. Contain damage as much as possible without endangering yourself. It is a good idea to photograph or video the damage.

• Warrantable Item Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices. If a trade contractor or Century Communities Customer Relations Manager is required to perform repairs, we issue a warranty work order describing the situation to be addressed. WARRANTY REPAIRS Depending on the scope of necessary work, repairs might not be performed or completed at the time of the inspection. The Customer Relations representative will schedule a repair date with you. It is possible that work must occur in sequence and more than one work date might be needed, but we will review this with you when scheduling the repairs. Our Work Hours Century Communities understands that you might express the need for appointments outside normal business hours. We also recognize many businesses have service hours on weekends and in the evenings. However, there are many factors that make extended service hours impractical for our business. Many of the repairs require daylight for proper completion. This applies to drywall, paint and exterior work of almost any type. We have also found that most of the numerous independent trade partners who helped us build your home — many of whom operate as small companies — are unable to work seven days a week or be available in the evening hours.

Therefore, our business hours are: Monday through Friday, 8:00 am until 4:00 pm

Access to Your Home Century Communities requires an adult (18 or older) to be present when our employees or trade partners are working in your home. If you are not available, make sure the person present is authorized to review the items of concern and sign completed work orders.

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C E N T U R Y C OMM U N I T I E S