National Warranty manual

S E C T I O N 4 — C A R I N G F O R YO U R H OM E

Century Communities also provides an emergency answering service for our homeowners after normal business hours. Please call the Century Communities Customer Relations line at 1-888-885-5653 so we can assist you with any further questions and document the problem. Remember, call 911 for fire or life-threatening emergencies. Our trade contractors or local utility companies provide emergency responses to the following conditions: • Total loss of heat when the outside temperature is below 40 degrees F. • Total loss of electricity of your home. • Total loss of water of your home. • Plumbing leak that requires the entire water supply to be shut off. Note that if a service (electricity, water) is out in an entire area, please contact the local utility company. Roof or Window Leak A roof or window leak is indeed a problem, but the reality is that repairs cannot safely or effectively be performed while the area is wet or while it is raining. During business hours, contact our office with the information, take appropriate steps to minimize damage, and we will follow up when conditions make repairs possible. (See “Roof” on page 5.43 for more details.)

TIP: In addition to emergency situations covered by our limited warranty, be prepared for other kinds of emergencies. Remember to call 911 for any life threatening emergencies. Be familiar with emergency repair companies in your area in the event you need a locksmith, water extraction, glass breakage repair, or sewer router service.


Submitting a Warranty Request When you have a warranty request, please visit and complete a warranty request form.

NOTE: Emergency reports are the only service requests we accept by phone. Please keep a copy of your request and add to your complete home records.

When we receive a warranty service request, we will contact you for an inspection appointment. (Occasionally the inspection step is unnecessary. In that case, we issue the needed work orders and notify you of our progress.) Warranty inspection appointments are available Monday through Friday, 8:00 am to 4:00 pm. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action.

PA G E 4 . 3


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